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Note Summarising Training
SE Combined Client - 2nd July 2026

15 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	95.6%	(86/90)
Effectiveness of Trainer?	100.0%	(90/90)
Training Materials	100.0%	(90/90)
Enjoyable?	100.0%	(90/90)
Overall Over Four Areas	98.9%	(356/360)

Key Feedback

Very informative and instructor was friendly - (RC)

Great course. - (KJ)

It was great and has made me feel much more confident going forward - (HP)

Course was very informative, lots of new updated information given. feeling much more confident Fantastic delivery , - (KC)

Really enjoyed the training, Paul is very knowledgeable and knows his stuff. - (TJ)

Really enjoyed this course! Paul was great and explained things perfectly clear - (RP)

Recommend this course very informative and helpful - (JS)

Very helpful - (HB)

Brilliant course, Paul is very clear and explains everything very well. Thanks - (BM)

Very informative course thank you - (RB)

The course was informative and very interesting. - (LS)

It was good - (GF)

I feel much more confident about it. Thank you - (DG)

Very friendly and easy to understand - (MH)

A fab course, thank you - (CS)

SNOMED Coding Training for Primary Care
SE Combined Client - 16th June 2026

13 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	97.4%	(76/78)
Effectiveness of Trainer?	100.0%	(78/78)
Training Materials	98.7%	(77/78)
Enjoyable?	96.2%	(75/78)
Overall Over Four Areas	98.1%	(306/312)

Key Feedback

Excellent course. It was very informative. The trainer very was friendly, used a good teaching style which made it more fun/interactive - (KC)

I really enjoyed this course and had no problems whatsoever. Some things I already knew, but it was really good to know that I have been doing the correct things when coding. - (HD)

The training was very helpful and lots of opportunities to ask questions if you are unsure of anything. - (EH)

An excellent course content and delivery with lots of learning and useful tips - (LA)

It was really informative and would I love information on any other courses - (BM)

Brilliant course. Paul, the instructor was really helpful and explained things really well - (DG)

Very warm and informative - Paul eases you into it - (CS)

I really enjoyed this training course and I now have a better understanding of Snomed. - (JS)

Very helpful, interactive. - (KJ)

Very informative and easy to understand - (MH)

A great course - (SJ)

Chaperone Training for General Practice
SE Combined Client - 14th July 2026

20 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	97.5%	(117/120)
Effectiveness of Trainer?	97.5%	(117/120)
Training Materials	96.7%	(116/120)
Enjoyable?	95.0%	(114/120)
Overall Over Four Areas	96.7%	(464/480)

Key Feedback

Great engaging course, I thoroughly enjoyed this training, Jacki was excellent, providing great knowledge, examples and an overall great experience. - (MF)

Very Informative - (KB)

Very informative and enjoyable course - (KT)

Really interesting and insightful information - (HN)

Very helpful course - (JH)

I've thoroughly enjoyed this training. No idea that there was so much involved with this topic. I do feel confident enough now to be a chaperone in future for the clinicians, I'll be using the work sheets that have been provided to so I know I am going into a situation prepared for what is needed from me without adding to a patients stress. - (CL)

I think this particular course should be mandatory for all staff - (AS)

Very informative, a lot more than first thought. Much needed for more understanding of the role.Will be able to pass the information on to others to apply for the course when available again. - (LP)

An excellent session, with an excellent facilitator, who kept us engaged throughout the session. - (LW)

A good training course - (JF)

Very well delivered course, information was relevant and up to date. The course was very interactive and the materials used to document learning throughout were also very well designed. Thank you. - (VB)

More to it than thought - (GB)

Definitely useful, literally everyone who works in the NHS, opticians or any other service involving patients needs to do this course. - (AC)

Very informative - (JN)

Very informative - (VL)

Very informative and food for thought - (MM)

Enjoyed the learning session - (DC)

I really enjoyed this training course and it was very informative. - (SM)

A good session - (OW)

Very informative - (LK)

Difficult Conversations Training for Primary Care
SE Combined Client - 7th July 2026

13 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	97.4%	(76/78)
Effectiveness of Trainer?	100.0%	(78/78)
Training Materials	100.0%	(78/78)
Enjoyable?	98.7%	(77/78)
Overall Over Four Areas	99%	(309/312)

Key Feedback

A very informative session. Thank you - (JR)

Thank you. It made me realise I have some 'cement in my stress bucket' and to evaluate situations, take a breath and think/remember patients are dealing with their own stresses and issues and it's not personal - (MW)

Very informative session - (WW)

I really enjoyed the course, Jacki put the information across in an engaging way. It was supportive to interact with other people from different organisations experiencing similar interactions. - (JB)

Would recommend the course to colleagues, only suggestion would be being mindful not all admin/care navigators are patient facing so adapting strategies for calls only. - (LM)

Thank you very much for the excellent insight of our day to day life of Difficult Conversations with Resilience in work and personnel life which we don't take into consideration Thank you - (TT)

No areas need improving, the interaction was there and Jacki made sure all comments and 'raised hand' queries were attended too. - (MA)

Very insightful and informative - (NM)

Very informative, interactive and welcoming. Jacki had presented and explained the information very good and was easy to understand. Thankyou - (MA)

The course was excellent and the slide show helped me understand it all a lot better. - (JS)

Amazing course from Jacki. - (KJ)

Loved it. - (JB)

Had to change computer last minute and we dont have a camera on this one - (LH)

Essential Communication and Care Navigation Skills
SE Combined Client - 9th June 2026

13 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	97.4%	(76/78)
Effectiveness of Trainer?	97.4%	(76/78)
Training Materials	97.4%	(76/78)
Enjoyable?	97.4%	(76/78)
Overall Over Four Areas	97.4%	(304/312)

Key Feedback

The course was very informative and packed with useful tips. I found it helpful having other people share their experiences which gave me a better insight into my new role and how the expectations and demands of the role are different in each surgery but also shared in terms of the issues staff experience. - (JG)

I found the course to be a very enjoyable experience. I found the tone of Jacki to be very happy and positive which made me very engaged. The use of a game to explain how to ask open-ended questions was fun to play and taught me a lot. I feel like the skills I learned today will be very helpful throughout the job. I particularly liked the analogy about the lady going shopping for an outfit as a way to explain the role of the ARR's. - (EK)

The trainer was excellent, great communicator and interesting. I learnt some new things even though I've been doing this job for 4 years now. Attended with new care navigators and it was really helpful as part of their induction training, I wish all our employees had the same training right at the start. - (RP)

Very helpful - (KP)

You learn a lot and it's enjoyable - (RU)

An extremely informative and enjoyable experience. Thank you. - (NM)

Very helpful - I learnt many new skills to apply when speaking to patients. - (NB)

Very helpful - (CD)

Thank you!! Sorry about the camera - (LH)

This course was really helpful and I enjoyed learning about it and I liked how everyone got involved answering questions. - (SM)

Jacki was very friendly and encouraging, interesting and informative - (ER)

Interesting - (RG)

Helpful, insightful - (RB)

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Courses

Primary Care Administration, Reception & Systems Training

Clinical Skills & Patient Care Training

Mental Health & Patient Distress Training

Leadership Training

Communication and Patient Experience

Health Coaching, Behaviour Change and Personalised Care

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Primary Care Administration, Reception & Systems Training

Clinical Skills & Patient Care Training

Mental Health & Patient Distress Training

Leadership Training

Communication and Patient Experience

Health Coaching, Behaviour Change and Personalised Care

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