Feedback

Thank you for your time today - (KL)

The tutor was very thorough in all topics related - (CJ)

Very informative: Jacki was very lovely - (KK)

Great course, very helpful - (LT)

The whole presentation was excellent - very clear precise and interactive. The information was invaluable and I feel more confident in my role and my responsibility. Looking forward to the next one - (AY)

Very engaging - (KK)

I thought the session yesterday was a good learning opportunity for the admin/reception staff, but not necessarily for myself. I acknowledge that I needed to take a personal call, which meant I missed part of the session. However, from the parts I was able to attend, I wanted to share the following feedback.I found the session at times quite long, with a lot of information which made it difficult to fully engage. I think if the session was more interactive or had the opportunity for more participation it would of engaged myself and others more and kept peoples attention. It is not easy to learn listening to that length of chat.I do appreciate the time and effort that went into delivering the session and recognise the importance of the topics. I did think it was going to be more triaged based than customer service. - (AC)

Thank you interesting course - (FB)

Great trainer !! Good afternoon - (NA)

Really good course very helpful - (RB)

Engaging trainer - thank you - (NW)

Great talk, really cleared up a few issues - (LH)

Very informative and helpful - (TH)

Presenter was very clear and easy to understand - (MB)

It was engaging - (SA)

Great session with a lot of useful information. It helped a lot with how to change my mind set in set situations. - (HS)

Well presented - (CM)

Really good thank you - (CJ)

Presenter were amazing! - (KL)

Enjoyed - (JH)

Amazing delivery very informative and engaging - (LR)

Excellent - (KH)

Very good course , delivered very well - (DK)

Very clear and learned some interesting points to improve my communication - (PM)

The course was presented very well - (SB)

Really good course informative - (AH)

First PCN since joining really helpful information - (DS)

Good session - (SB)

Was good - (HK)

Interesting - (JD)

Thank you - (SL)

Excellent course. Very informative and recapped on strategies I’d not used for a while. - (LB)

Really good session - (JH)

Enjoyed it - (CM)

Enjoyed the course, Jackie was lovely - (JG)

Informative training - (BL)

Very informative and engaging session - (RS)

Very useful session - (AM)

Lovely course great pace very informative thank you - (KW)

Really helpful training. I'm looking for level 2 now - (DA)

I enjoyed the course. Mel was a lovely trainer. it felt very relaxed and she had time for any questions/other points raised. - (ES)

Quite informative but think it was a little long - (GS)

The trainer was very knowledgeable: no improvements needed - (GS)

Well delivered. Must be a hard job to talk about something so difficult. - (CS)

Was difficult for us as we were made aware today of our colleagues who has passed away, but it was helpful for us - (AS)

Very interesting. I have previously had similar training but this was more detailed and educational for me. - (FD)

Thanks very helpful - (ZC)

Really good - (KP)

Good - (PH)

Very good. Well rounded - (RS)

Informative. - (MH)

Interesting information and learned things I didn’t know. However it was a lengthy session and could be more interactive. - (SL)

I think the course could have been consolidated into a bit of a shorter time - (SM)

In depth, good speaker. - (SO)

Very informative but a lot of information to take in - (KW)

Informative. - (LJ)

Really good session helped me be more mindful and to be more self aware of signs etc of mental health - (CT)

Thanks - (AH)

Excellent course - (KB)

It would be better if camera was mandatory and more people had to speak and do activities/ games - (MB)

Very Interesting - (SN)

Well led course - (SH)

Well put over - (TT)

Informative but not very interactive - (MM)

Good course, informative - (AC)

Really enjoyed the session and feel more informed now - (LR)

I enjoyed the session as for us to promote more communication! There was a lot of focus on the symptoms rarther than the practical benefits for ones who are in reception and dealing with ones with mental health concerns. - (CB)

Learnt a few things - (LB)

Thanks for informative session - (HB)

Thank you for an engaging session - (DH)

All good - (MG)

Thank you was a great insight - (RB)

Really informative, thank you - (AD)

Thank you - (JM)

Very informative, thankyou - (LC)

Good - (TC)

I felt the course was more related to working with patients and my issues have been with dealing with conflict in the admin office but the gentleman completing the course was lovely and very engaging - (LC)

Very good course, enjoyed it! - (LP)

A brilliant course, hope it helps when dealing with the more difficult patients - (JP)

A very good course, just what I needed - (MB)