MS Teams Online: Read Coding/SNOMED - 1 October - Fully Booked
MS Teams Online: Medical Terminology Pt4 - 6 October - Fully Booked
MS Teams Online: Note Summarising - 8 October - Fully Booked
MS Teams Online: Medical Terminology Pt1 - 14 October - Fully Booked
We are taking onsite bookings for the 1st January onwards
Subject to Government guidance
Online: Excellent Customer Care - October 13, 2020 - 2:00 pm
Online: Information Governance Update - October 15, 2020 - 9:30 am
Online: Chaperoning for Primary Care - October 15, 2020 - 1:00 pm
Call +44 (0) 1539 726118
We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!
This is a 4 hour, half day course.
Excellent Customer Care
Online - The Christie NHS Foundation Trust - 28th July 2020
4 delegates completed evaluations, each scoring 4 domains out of 6
|Learning Goals Met?||100.0%||(24/24)|
|Effectiveness of Trainer?||100.0%||(24/24)|
|Overall Over Four Areas||99%||(95/96)|
I enjoyed the way that each person's learning need was identified at the start, and the meeting of those needs was checked in halfway through. Discussion and debate was encouraged throughout, and Paul backed up his points very articulately and with examples. (MS) Online 28.07.20
We have an overall satisfaction score of+97%
from our attendees of this course.
If you’re interested in this Excellent Customer Care course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.