Happy New Year. Wishing you a happy & safe 2021.
We are taking onsite bookings for the 1st March onwards
MS Teams: Managing Virtual Teams - 19 January - 1pm-2pm - Fully Booked
MS Teams: Understanding your role in change Pt1 - 20 January, 2021-1pm-5pm - Fully Booked
MS Teams: Medical Terminology - Pt 2 - 21 January, 2021 - 1.30pm-4.30pm - Fully Booked
MS Teams: Leading a Primary Care Network Pt1 - 26 January 2021 - 1pm-5pm - Fully Booked
MS Teams: Understanding your role in change Pt2 - 1 February - 9am - 1pm - Fully Booked
MS Teams: Leading a Primary Care Network Pt 2 - 5 February - 9am-1pm - Fully Booked
Call +44 (0) 1539 726118
We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!
This is a 4 hour, half day course.
Excellent Customer Care
Stockport CCG - 21st October 2020
5 delegates completed evaluations, each scoring 4 domains out of 6
|Learning Goals Met?||90.0%||(27/30)|
|Effectiveness of Trainer?||96.7%||(29/30)|
|Overall Over Four Areas||93.3%||(112/120)|
I enjoyed the way that each person's learning need was identified at the start, and the meeting of those needs was checked in halfway through. Discussion and debate was encouraged throughout, and Paul backed up his points very articulately and with examples. (MS) Online 28.07.20
We have an overall satisfaction score of+97%
from our attendees of this course.
If you’re interested in this Excellent Customer Care course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.