Online: Conflict Resolution - 5th July 2022 - 13:00 pm
Online: Note Summarising - 6th July 2022 - 13:30 pm
Online: Snomed and Read Coding - 6th July 2022 - 09:00 am
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We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!
This is a 4 hour, half day course.
Excellent Customer Care
Millcroft Medical Centre - 24th May 2022
5 delegates completed evaluations, each scoring 4 domains out of 6
|Learning Goals Met?||93.3%||(28/30)|
|Effectiveness of Trainer?||100.0%||(30/30)|
|Overall Over Four Areas||94.2%||(113/120)|
Very good content, exactly what is needed in the challenging remobilisation stage following covid. (NM) (Online)
We have an overall satisfaction score of+97%
from our attendees of this course.
If you’re interested in this Excellent Customer Care course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.