We are offering online training courses
Please contact us to discuss your requirements
MS Teams – Medical Terminology Pt2 – 14 July – Fully Booked
MS Teams – Medical Terminology Pt1 – 15 July – Fully Booked
MS Teams – Chaperoning for Primary Care – 16 July – Fully Booked
MS Teams Online – Information Governance Refresher – 21 July – Open Booking
MS Teams – Chaperoning for Primary Care – 21 July – Fully Booked
We are taking onsite bookings for the 1st September onwards
Subject to Government guidance
Call +44 (0) 1539 726118
We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!
This is a 4 hour, half day course.
Excellent Customer Care
Online - 18th June 2020
3 delegates completed evaluations, each scoring 4 domains out of 6
|Learning Goals Met?||94.4%||(17/18)|
|Effectiveness of Trainer?||100.0%||(18/18)|
|Overall Over Four Areas||98.6%||(71/72)|
Great interaction between trainer and learners. Precise & relevant info with great examples of how to use in practice. (MO) 31st Oct 2019
We have an overall satisfaction score of+97%
from our attendees of this course.
If you’re interested in this Excellent Customer Care course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.