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Supervisory and Leadership Skills

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Summary

Supervisory and Leadership Skills is a practical training programme for supervisors, team leaders and emerging managers who are responsible for supporting people, coordinating work and helping teams perform effectively.

The course helps participants understand the behaviours and skills that make supervisors and managers effective. It explores how to build trust, communicate clearly, delegate appropriately, give feedback, handle disagreement and create positive team dynamics.

Participants reflect on their own supervisory style and develop practical approaches for managing day-to-day challenges. The programme includes self-reflection, discussion, workplace scenarios and practical tools that can be applied immediately within busy primary care and healthcare settings.

The course also explores how teams develop over time, how supervisors can support people through change and how to balance task delivery with team support. Delegates leave with a clearer understanding of how to lead with confidence, fairness and consistency.

A key focus of the programme is developing leadership credibility through emotional intelligence, integrity and trust. Participants explore the behaviours that help supervisors earn the respect of their teams, communicate effectively and create positive working environments where people feel valued, supported and motivated to perform at their best.

This course forms part of our wider Primary Care Leadership Training pathway and provides a strong foundation for those wishing to progress to Leading in Primary Care or develop coaching approaches through Coaching Essentials for Managers.

Aims

This practical programme helps supervisors, team leaders and emerging managers develop the skills, confidence and behaviours needed to lead teams effectively.

  • Understand the role of a supervisor or team leader in supporting people and team performance
  • Explore the behaviours of effective supervisors, managers and leaders
  • Develop self-awareness of personal supervisory style and areas for development
  • Build trust and rapport through consistency, fairness and communication
  • Learn how to prioritise tasks and focus on what matters most
  • Develop confidence in delegation, allocation of work and giving feedback
  • Understand how to handle disagreement and conflict assertively and constructively
  • Practise a step-by-step model for collaborative and difficult conversations
  • Explore how teams develop over time and how supervisors can support team performance
  • Recognise the impact of change on individuals and team dynamics
  • Create a personal development action plan to apply learning in the workplace

Participants leave with practical supervisory leadership skills that support effective people management, stronger working relationships and improved team performance.

Those wishing to continue developing their leadership capability may also be interested in our Leading in Primary Care and Coaching Essentials for Managers programmes.

How Long Is The Course?

This programme is typically delivered as a full-day interactive workshop.

The course combines practical teaching, self-assessment, discussion, workplace scenarios and skills-based activities to help participants develop confidence in their supervisory and leadership responsibilities.

Delegates explore key topics including leadership behaviours, delegation, feedback, conflict resolution, team development, communication and managing change, whilst developing practical tools that can be applied immediately within the workplace.

The programme can be tailored to reflect organisational priorities, team structures and specific workplace challenges.

For organisations seeking a wider leadership development pathway, this course complements our Primary Care Leadership Training, Leading in Primary Care and Coaching Essentials for Managers programmes.

Who Should Attend?

This practical programme helps supervisors, team leaders and emerging managers develop the skills, confidence and behaviours needed to lead teams effectively.

  • Understand the role of a supervisor or team leader in supporting people and team performance
  • Explore the behaviours of effective supervisors, managers and leaders
  • Develop self-awareness of personal supervisory style and areas for development
  • Build trust and rapport through consistency, fairness and communication
  • Learn how to prioritise tasks and focus on what matters most
  • Develop confidence in delegation, allocation of work and giving feedback
  • Understand how to handle disagreement and conflict assertively and constructively
  • Practise a step-by-step model for collaborative and difficult conversations
  • Explore how teams develop over time and how supervisors can support team performance
  • Recognise the impact of change on individuals and team dynamics
  • Create a personal development action plan to apply learning in the workplace

Participants leave with practical supervisory leadership skills that support effective people management, stronger working relationships and improved team performance.

Those wishing to continue developing their leadership capability may also be interested in our Leading in Primary Care and Coaching Essentials for Managers programmes.

Additional Information

The full course curriculum is detailed below.

Understanding the Role of the Supervisor

  • Exploring the responsibilities of supervisors, team leaders and emerging managers
  • Understanding the behaviours of effective supervisors and managers
  • Recognising the importance of fairness, consistency and integrity
  • Building confidence in supervising people and coordinating work
  • Reflecting on personal strengths and development areas

Building Trust and Effective Working Relationships

  • Understanding why trust is essential in supervisory roles
  • Building rapport with team members
  • Communicating expectations clearly and consistently
  • Developing positive working relationships through fairness and reliability
  • Creating an environment where people feel supported and accountable

Prioritising and Managing Workload

  • Understanding the difference between urgent and important tasks
  • Using prioritisation tools to manage competing demands
  • Planning work effectively and focusing on high-impact activities
  • Balancing day-to-day operational pressures with longer-term goals
  • Supporting teams to work efficiently and effectively

Delegation, Allocation and Feedback

  • Understanding delegation, allocation, authority and accountability
  • Delegating work clearly and appropriately
  • Using SMART objectives to support performance
  • Giving constructive feedback using practical feedback techniques
  • Using coaching approaches to support development and ownership

Handling Disagreement and Difficult Conversations

  • Understanding different styles of handling disagreement
  • Recognising avoiding, accommodating, compromising, competing and collaborating approaches
  • Developing assertive communication skills
  • Managing conflict without becoming aggressive or submissive
  • Using a step-by-step model for collaborative conversations

Team Development and Change

  • Understanding how teams develop over time
  • Recognising forming, storming, norming and performing stages
  • Understanding the supervisor’s role at each stage of team development
  • Supporting teams through change, reforming and uncertainty
  • Maintaining morale, focus and performance during periods of transition

Workplace Scenarios and Practical Application

  • Applying supervisory skills to realistic workplace scenarios
  • Practising conversations around delegation, behaviour and performance
  • Exploring how to respond to challenging team dynamics
  • Developing confidence in managing common supervisory situations
  • Creating a personal development action plan

Throughout the programme, participants reflect on their own supervisory style, explore real workplace challenges and develop practical approaches that can be applied immediately within their teams.

This course complements our Leading in Primary Care and Coaching Essentials for Managers programmes, helping participants progress from supervisory confidence towards broader leadership and coaching capability.

This course is a practical starting point for staff moving into supervisory or leadership responsibilities. It sits within our wider Primary Care Leadership Training pathway and provides a strong foundation for progression into Leading in Primary Care and Coaching Essentials for Managers.

Delegate Feedback

Supervisory and Leadership Skills
Manchester Health and Care Commissioning - 24th October 2023

5 delegates completed evaluations, each scoring 4 domains out of 6

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