Striding Edge Consultancy Refunds and Cancellations Policy

Effective Date: October 2025
Applies to: All training courses, workshops, and consultancy services provided by Striding Edge Consultancy (UK).

1. Purpose

This refunds and cancellation policy outlines our terms regarding booking cancellations, amendments, and refund eligibility. Our aim is to maintain transparency while ensuring fairness for both clients and our team of consultants.

2. Cancellations by Clients

• Cancellations made 21 or more days before the scheduled training date are eligible for a full refund or the option to reschedule at no additional charge.

• Cancellations made between 8 and 20 days before the scheduled date are eligible for a 50% refund or rescheduling subject to trainer availability.

• Cancellations made within 7 days of the event are non-refundable, though substitution of delegate(s) is permitted.

3. Cancellations by Striding Edge Consultancy

If Striding Edge Consultancy must cancel or postpone a session due to unforeseen circumstances (e.g., illness, venue issues, or insufficient participant numbers):

• Clients will be offered the option to reschedule or receive a full refund of any fees paid.

• We will not be liable for additional costs incurred by clients (such as travel or accommodation).

4. Refund Process

• Refunds are processed within 10 working days of receiving a valid cancellation request.

• Payments will be refunded via the same method used for the original transaction.

5. Delegate Substitutions and Transfers

• Client organisations may send a replacement delegate at no additional cost.

• Transfers to alternative courses may be permitted subject to availability and reasonable notice.  Other courses can be found at www.stridingedgeconsultancy.co.uk

6. Online Courses and Digital Materials

• Refunds for digital or self-paced resources are only available if the materials have not been accessed or downloaded.

• Within 24 hours of the course commencement,  the service is deemed to have begun and is not eligible for refund under UK consumer law (Consumer Contracts Regulations 2013).

7. Exceptional Circumstances

Refunds or credit transfers may be considered in compassionate circumstances (e.g., medical emergencies) at the discretion of Striding Edge Consultancy.

8. Contact

If you have any queries about our Refunds and Cancellation policy, please contact:
Email: [email protected]
Address: Striding Edge Consultancy, Cumbria, United Kingdom