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        Primary Care Administration, Reception & Systems Training

        • SNOMED Coding Training for Primary Care
        • Note Summarising Training
        • New GP Receptionist Training (Scotland)
        • All Primary Care Administration, Reception & Systems Training courses

        Clinical Skills & Patient Care Training

        • Understanding Blood Tests and Results In Primary Care: A Practical Guide for Clinical Staff
        • Ear Care Training for Primary Care Staff
        • Type 2 Diabetes Clinical Update for Primary Care
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        • Eating Disorder Awareness Training for Primary Care Clinicians
        • Compassionate, inclusive and trauma-informed communication
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  • About
  • Courses
      • Workshops for individuals
      • Upcoming Courses
      • Workshops for your team
      • Courses

        Primary Care Administration, Reception & Systems Training

        • SNOMED Coding Training for Primary Care
        • Note Summarising Training
        • New GP Receptionist Training (Scotland)
        • All Primary Care Administration, Reception & Systems Training courses

        Clinical Skills & Patient Care Training

        • Understanding Blood Tests and Results In Primary Care: A Practical Guide for Clinical Staff
        • Ear Care Training for Primary Care Staff
        • Type 2 Diabetes Clinical Update for Primary Care
        • All Clinical Skills & Patient Care Training courses

        Leadership Training

        • Supervisory and Leadership Skills
        • Changing the Conversation: Appraisals that Inspire Growth
        • Time Management for Busy People
        • All Leadership Training courses

        Mental Health & Patient Distress Training

        • Eating Disorder Awareness Training for Primary Care Clinicians
        • Compassionate, inclusive and trauma-informed communication
        • Self Harm Awareness Training for Primary Care Clinicians
        • All Mental Health & Patient Distress Training courses

        Communication and Patient Experience

        • Compassionate, inclusive and trauma-informed communication
        • Conflict Resolution
        • Excellent Customer Care
        • All Communication and Patient Experience courses

        Health Coaching, Behaviour Change and Personalised Care

        • Level 1 Health Coaching – Everyday Interactions
        • Level 2 Health Coaching – Short Coaching Conversations
        • Level 3 Health Coaching – In-depth Coaching Conversations
        • All Health Coaching, Behaviour Change and Personalised Care courses
  • Contact Us
Striding Edge Consultancy
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Feedback

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Excellent Customer Care
SE Combined Client - 28th July 2026

4 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met? 95.8% (23/24)
Effectiveness of Trainer? 100.0% (24/24)
Training Materials 100.0% (24/24)
Enjoyable? 100.0% (24/24)
Overall Over Four Areas 99% (95/96)
Key Feedback
Jacki was really informative , nice and friendly. I came out with a different prospective - (LJ)
Very good trainer who explained in detail - (GB)
I really enjoyed the course and felt very relaxed all the way through it. - (JC)
Enjoyed the course - (SV)

Excellent Customer Care
SE Combined Client - 9th July 2026

8 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met? 97.9% (47/48)
Effectiveness of Trainer? 100.0% (48/48)
Training Materials 97.9% (47/48)
Enjoyable? 97.9% (47/48)
Overall Over Four Areas 98.4% (189/192)
Key Feedback
The Lady was very informative and explained everything very well . - (ER)
Great course - (AF)
All good - (SB)
Excellent - (DG)
Great - (CH)
Great course - (CL)
Great - (LN)
Well delivered lecture, attentive and alert - (NB)

Excellent Customer Care
SE Combined Client - 1st July 2026

2 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met? 100.0% (12/12)
Effectiveness of Trainer? 100.0% (12/12)
Training Materials 100.0% (12/12)
Enjoyable? 100.0% (12/12)
Overall Over Four Areas 100% (48/48)
Key Feedback
Fantastic training from Ian - (ES)
Good tips to improvise my work - (AF)

Excellent Customer Care
SE Combined Client - 30th June 2026

10 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met? 91.7% (55/60)
Effectiveness of Trainer? 96.7% (58/60)
Training Materials 91.7% (55/60)
Enjoyable? 93.3% (56/60)
Overall Over Four Areas 93.3% (224/240)
Key Feedback
Very enjoyable and informative - (DW)
Nothing to improve. The trainer was fantastic and so lovely - (TS)
Jacki was so lovely, such a friendly welcoming person and she taught the course really well! Thank you :) - (KB)
Great course - (TC)
Jacki was great at presenting this training course - (HS)
Said my comments to the trainer at the end of the session. - (KG)
Great course: Jacki was so nice - (TC)
Today’s course was very interesting especially when learning about the chimp. Jacki is a really nice lady and explained everything in an interesting manner. - (RT)
Enjoyed the course, the trainer was refreshingly informative and friendly. - (LS)
Was really good , thank you - (EF)

Excellent Customer Care
SE Combined Client - 25th June 2026

11 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met? 95.5% (63/66)
Effectiveness of Trainer? 98.5% (65/66)
Training Materials 95.5% (63/66)
Enjoyable? 92.4% (61/66)
Overall Over Four Areas 95.5% (252/264)
Key Feedback
It was good - (MA)
Well presented, kept audience involved in content of training. - (LP)
I found this course really helpful - (HT)
Presented excellently. It kept me interested in what Jacki was saying. Also, a nice presentation at the start to let us know who she is and a little about her family and where she lives so you know who the person is you are listening to. Friendly and professional. Really enjoyed it and can also relate what she taught us to friends and family as well as at work. - (AK)
I think this course was long but I also think its an important session that everyone should have the chance to be involved in to understand different actions of patients and why they are behaving a certain way or speaking to you a certain way - (BB)
It was seamless from start to finish. Knowledge was highly tuned on this subject and it was delivered in a way that was engaging and that everybody would understand. There was something everyone could take away from this to help them understand our patients better. I thoroughly enjoyed it. - (JA)
The course was made interesting and held our attention, made me think about my approach with patients - (KL)
Really enjoyed this course. - (MS)
Excellent enjoyed it - (AK)
It was good - (LO)
Thank you - (BR)
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Striding Edge Consultancy

Primary Care Administration, Reception & Systems Training

  • SNOMED Coding Training for Primary Care
  • Note Summarising Training
  • New GP Receptionist Training (Scotland)
  • All Primary Care Administration, Reception & Systems Training courses

Clinical Skills & Patient Care Training

  • Understanding Blood Tests and Results In Primary Care: A Practical Guide for Clinical Staff
  • Ear Care Training for Primary Care Staff
  • Type 2 Diabetes Clinical Update for Primary Care
  • All Clinical Skills & Patient Care Training courses

Leadership Training

  • Supervisory and Leadership Skills
  • Changing the Conversation: Appraisals that Inspire Growth
  • Time Management for Busy People
  • All Leadership Training courses

Mental Health & Patient Distress Training

  • Eating Disorder Awareness Training for Primary Care Clinicians
  • Compassionate, inclusive and trauma-informed communication
  • Self Harm Awareness Training for Primary Care Clinicians
  • All Mental Health & Patient Distress Training courses

Communication and Patient Experience

  • Compassionate, inclusive and trauma-informed communication
  • Conflict Resolution
  • Excellent Customer Care
  • All Communication and Patient Experience courses

Health Coaching, Behaviour Change and Personalised Care

  • Level 1 Health Coaching – Everyday Interactions
  • Level 2 Health Coaching – Short Coaching Conversations
  • Level 3 Health Coaching – In-depth Coaching Conversations
  • All Health Coaching, Behaviour Change and Personalised Care courses

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