Feedback

It was an enjoyable course and I learnt so much from it! Things have definitely changed since I last did it - (CD)

Fantastic course very welcoming and professional would definitely recommend. Nice to participate with no pressure very inclusive. - (JH)

Excellent course , would recommend to my colleagues. - (KM)

Good course, Paul kept everyone engaged everything was explained well and clear. - (LH)

Great morning, thank you.. - (AE)

I think Paul presented very clearly and in a friendly manner during this interactive session. He gave us all an opportunity to speak and addressed any concerns we hadhe taught us the best practice [as per (updated) NHS guidelines] during the role of chaperone and what to look out for from both the clinician and patient's behaviourI highly recommend this course to anyone involved in the field and now feel confident if ever i was asked to chaperone a patientin particular, i was interested to know how many groups of people should be offered a chaperone and this may be a conversation for the practice manager and clinicans - (SA)

Enjoyable and interactive - (KD)

The training was brilliant. Loved how the trainer explained in a smooth and simple manner - (FP)

The course was really good, informative and great materials provided - (SK)

No comment- (LB)

Really enjoyed it - (KW)

Very well done and very well communicated. Thank you - (CM)

No comment - (MS)

Very informative, helpful and gave me a different perspective - (AA)

I enjoyed the session - (KB)

Jacki was brilliant: she is very knowledgeable - (FW)

I really enjoyed this course. A lot of information that I never knew myself - (SL)

Very useful meeting - (DC)

The course was great and covered everything - (LW)

Very good, very informative - (WA)

Great course and provider - (MF)

I really enjoyed it and thought. It was very informative and beneficial. Paul and Jacki were both keen to listen and take any feedback to improve there deliverance of future courses and how they can change and help pharmacy’s to provide pharmacy first services. - (BM)

The speakers were very engaging and approachable. I would of liked more of the projected slides used during the presentation to use to talk to the team when back at branch - (AB)

I learnt a new way of approaching and asking questions - (GT)

The course was really good, and it was great to meet other people from different settings and listening to everyone’s ideas - (ST)

Very interesting - (JB)

We really enjoyed the session - (NW)

Enjoyed very engaging. - (LH)

Very useful and informative. - (SP)

Just for us in particular - the reason we asked for a mental health course was because one of our colleagues was in a situation where a patient who was on a bridge called up and threatened to jump if she put him on hold or left to get help. When she told us about this, it made me feel very uncomfortable and underprepared if that situation ever happened to me, I would not know what to say or do. We did touch on skills like this a little with the case study example but I think overall we were all hoping that this training would teach us better ways to handle times when we are faced with difficult patients but it was more about mental health awareness which we have had training in already. I also feel like the training could have been a bit more interactive and I found myself losing focus. - (JM)

The course contained very sensitive information which went into much depth but not at all helpful in the learning goals that I have stated above. - (KS)

The trainer was great but I was hoping more interaction/help with Mental Health patients rather than my own Mental Health. - (CH)

The trainer was knowledge and friendly. The content was triggering at times and I had a panic attack part way through as a sensitive subject was being described in a lot of detail which I wasn't prepared for. At the end I brought up that not all people having a mental health crisis are noticeably struggling and it's important to acknowledge this which the trainer did then mention. - (EP)

I really useful course for everyone, helps to get you thinking about how best to help others but also how to recognise the importance of self-care. - (JC)

Just for us personally, we requested a mental health course because we had an instance where a patient called in whilst on a bridge and was threatening to jump if the reception colleague put him on hold or left the phone to get help and the colleague felt completely powerless and didn't know what to say as did the rest of us when she told us about it. We did touch on the subject a little with the case study but it would have been good to know more about what we could say or do in a situation like that.I feel like the talk could have been a bit more engaging as I found myself getting distracted during the long talks. - (JM)

I was kept engaged which is good for me, did I learn a lot....... no, but I do read a lot. To me I would say some things felt it was a mental health course for ourselves but then it was about patients, I would say a bit confusing, but it was good - (HD)

Very helpful. - (CY)

Mel was great! Her enthusiasm really showed and she is very knowledgeable. For me personally, I was expecting to learn more about how to help difficult patients and not have the focus on my own MH. I really don’t want to take anything away from Mel, I think maybe just a miscommunication from my manager of what to expect - (HF)

Thank you - (KT)

It was interactive and interesting to see how other people thought, felt. - (KH)

I was expecting more information on how to help individuals who may be suicidal on the phone. - (KS)

Really good - (LL)