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Vaccine Hesitancy Training for Family Hubs
NHS Wigan - 26th June 2026

3 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	100.0%	(18/18)
Effectiveness of Trainer?	100.0%	(18/18)
Training Materials	100.0%	(18/18)
Enjoyable?	100.0%	(18/18)
Overall Over Four Areas	100%	(72/72)

Key Feedback

Really enjoyed the session and have learned how to be more empathetic when having those conversations. - (SB)

Paul & Jacki were lovely & the session was very informative. They did amazingly, especially in the heat. It was really good having them both, Jacki for the conversation and reflective listening and Paul for the science and facts. - (KG)

Really good informative session :) - (RH)

Difficult Conversations Training for Primary Care
SE Combined Client - 21st May 2026

158 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	84.6%	(802/948)
Effectiveness of Trainer?	89.5%	(848/948)
Training Materials	85.0%	(806/948)
Enjoyable?	85.7%	(812/948)
Overall Over Four Areas	86.2%	(3268/3792)

Key Feedback

Great course very helpful - (SS)

Enjoyed the sessions and would be using MiDos more - (PM)

The training was good and I learnt some good points which would benefit me :) - (AK)

All good - (AK)

Needs slides, missed little bit training because patient was ringing the surgery bell. Sorry - (BB)

It was a great session - (NS)

Great session - (NP)

Informative and fun: thank you - (MA)

The session was done very well, as always with Striding Edge. My first courses as a new Receptionist at Cartmel Surgery, Cumbria, 12 years ago were with them, and the knowledge I gained then has been used many, many times! My only criticism is that as there were so many participants, there were too many chat comments that were coming through from 3 questions previously! It was a bit out of sync. Thank you - (MG)

It has been helpful to learn about some of the techniques that were provided when dealing with patients - (HL)

Great people communication tools - (RB)

This type of course would be better suited to newcomers into the NHS. - (DM)

Amazing training session. Lot of positive takeaways from today's training. - (KS)

Good course with lots of useful tips to manage difficult situtations - (SL)

Good course content - (AR)

Enjoyed the course - (YC)

I would prefer questions etc to come up on the screen rather than everyone commenting in the chat as there is so many at once it's all a bit confusing - (GK)

Thank you - (CT)

Video clips of scenarios would help - (RD)

Excellent - (BP)

No additional comments. - (EB)

Useful overview. I have some reservation about repeating language (paraphrasing) spoken by patients. Happily, our patients rarely start conversations swearing or using derogatory language. What has been proven to work best is simple acknowledgement of the fact that the patient is angry and upset. Bring closure and then move to the next phase of the conversation. Also allowing escalation pathway. Behaviour correction does not generally work with patients who are angry and it takes a skilled professional to manage and educate patients. - (RK)

All comments appreciated - (EB)

Good training session - (JM)

An excellent trainer - (AB)

Really good course, very informative nice to see lots of interaction - (FB)

Really good course, good interactions - (FD)

The course was really informative and insightful. - (HB)

It was helpful to hear different things. - (HP)

A useful and informative session. - (MW)

Thank you for this - (MB)

A very well presented course - (AS)

The course was very informative and although I couldn't see everyone, I still felt part of a friendly group and not intimidated. - (MM)

I think these techniques can work, and it is good it doesn't focus on trying to get patients to behave differently, since sometimes they just want what they want and that's it. - (ES)

Very helpful and informative with ways that we can overcome and present ourselves to patients in de-escalating situations - (LB)

Good advice - (SW)

I liked it - (RK)

Nothing - (IP)

I have attended courses like this before, thank you for the refresh - (AJ)

It was interesting and well presented. - (SS)

Good course - (KR)

Felt great about the session and the trainer. - (SK)

Great training session - (TZ)

Very informative - (SH)

The session was informative and educational - (EE)

I think the main content of the training was informative and well delivered. However, the introductory section felt over simplistic for the audience and maybe could be pitched at a higher level. - (JF)

Good - (DW)

Thank you - (JS)

Lou Hinson explained all areas very nicely. - (BB)

Well taught- (IK)

Nothing really as everything was really well presented and explained. - (LR)

Love to work in NHS with different kinds of people. - (MP)

All lot of information we already knew - (JB)

Would be good for new starters, but not so interesting when you have done the course 3 times - (AS)

Thank you for a good course - (CO)

Lots of useful information, very enjoyable - (US)

Very informative - (LH)

Great session - (IR)

Maybe more topics can be added - (RC)

A very informative session on how to manage difficult situations as well my own feelings towards patients. - (SK)

I have taken away important tools to help with managing patients. An interesting course and I enjoyed participating. Thank you - (SW)

Very helpful - (EH)

Well informed course. - (JE)

I enjoyed the course very much - (GP)

Very good and to the point. - (NM)

Good recap on basic knowledge - (ES)

Interesting and engaging session! - (AS)

Great speaker, great discussion, not boring at all. - (DW)

Good - (DB)

Covered a lot in the time without it feeling too long - (KK)

Excellent session, very informative - (FH)

Lou kept the course interesting which is the main criteria. Picked up some useful pointers - (EF)

Great course. Would recommend - (MB)

Speaker had a nice happy voice - (SC)

The course was interesting - (SB)

Very informative - (LW)

Really good points on how to handle ourselves, the patient and the situation. - (RP)

Really good course, being new it was great to have ideas and different ways to look at situations - (KA)

Very good and was quite funny. - (DR)

Excellent - (MS)

Very good - (KW)

Good training - (CC)

Lou was very informative.Thank you - (KR)

This was something that we implement on a daily basis - (DD)

very informative and thought provoking - (SB)

Thank you - (SD)

Very informative - (SC)

The one realisation is that you cannot change other people’s behaviour. - (ZB)

Good way of learning on how to stay calm and positive - (JM)

Lou was very interactive - (FN)

Excellently delivered - (SR)

Really interesting to see others views - (ST)

Really helpful and needed for each and everyone to manage difficult patients - (DS)

Interesting and received useful tools to use in difficult situations and help manage difficult people - (LS)

Useful information - (LW)

Good reminder of useful techniques to implement. - (ML)

I felt patients swearing was still acceptable. - (DS)

Thank you - (MB)

Increase the break time to 15mins as the overall course is a long time to be listening for. - (ST)

It was very helpful. - (NM)

I felt it was informative, I have taken this course several times - (GH)

Some interesting ideas - (TH)

Brilliant session! - (YB)

Breaking it up a bit more - (LF)

I have done this course before but there was additional information today and good reminders too of how to de-escalate a stressful situation. - (LB)

Thank you for a informative session - (HR)

The session was very informative and well presented - (KV)

Great workshop - (TN)

Thank you - (SD)

the interaction was good - (DM)

This has helped me become more confident on how I can go about handling patient queries - (SS)

Good. - (SS)

Excellent - (SK)

Very informative. - (CM)

Loved it - (AS)

Great thanks - (AW)

No improvement needed - (CB)

Really great session - (SP)

Fantastic session - (JM)

Brilliant - (CG)

I do know alot of what has been talked about - (JD)

Thanks for this course. Always good to have refresher training - (NM)

Thank you - (RK)

Stay the same . - (LE)

SNOMED Coding Training for Primary Care
SE Open - 11th June 2026

12 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	98.6%	(71/72)
Effectiveness of Trainer?	100.0%	(72/72)
Training Materials	98.6%	(71/72)
Enjoyable?	98.6%	(71/72)
Overall Over Four Areas	99%	(285/288)

Key Feedback

I really enjoyed the course. The pace and delivery of it were perfect. I am really interested in practising coding and learning more about summarising - (AC)

Paul was a great host; very friendly, personable, knowledgeable, and following the session I feel much more confident using codes/terminology/resources - (RC)

Great course, Paul delivered it really well, very enthusiastic which kept everyone engaged and interested. - (CH)

Very informational - (AW)

Great course very informative - (HD)

It was fun - (CR)

Really informative, worth taking course outside of working hours! - (RW)

Great course - (LU)

Thank you for this fab course. I found it very informative and i am now much more confident - (HG)

Thank you for a great training course! Very informative - (LB)

Really enjoyed the course, definitely looking into the next course Paul has suggested! Thanks so much Paul! :) - (KC)

Enjoyable and informative course, thank you. - (KT)

Excellent Customer Care
SE Combined Client - 3rd June 2026

8 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	89.6%	(43/48)
Effectiveness of Trainer?	100.0%	(48/48)
Training Materials	95.8%	(46/48)
Enjoyable?	95.8%	(46/48)
Overall Over Four Areas	95.3%	(183/192)

Key Feedback

An effective reminder that our patients come from a variety of backgrounds, have different personalties and face different challenges but all expect and deserve to be treated with respect, listened to and offered good service. - (FH)

Very well presented. Relaxed and engaging environment - (HE)

I enjoyed this course and found the trainer Paul very engaging - (JG)

Very interesting and well run course. I don’t feel there is anything it needs to be improved upon. - (SC)

Thanks. Would have liked more time on not starting with "how can I help?" - (JB)

Lovely course and really eye opening, thanks Paul ! - (JB)

Paul was amazing. We were all very talkative around the group discussing all the different ideas - (MH)

Essential Communication and Care Navigation Skills
SE Combined Client - 19th March 2026

7 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	100.0%	(42/42)
Effectiveness of Trainer?	100.0%	(42/42)
Training Materials	100.0%	(42/42)
Enjoyable?	100.0%	(42/42)
Overall Over Four Areas	100%	(168/168)

Key Feedback

Interesting - (AH)

Thank you, easy to understand course that will benefit both staff & patients - (LA)

This was an excellent course with examples that we all relate to. This helps you understand how to do your job. - (ES)

I found this very useful - (LM)

This course was very informative - (NM)

Jacki always delivers a great course - engaging, informative and helpful! Thank you - (MV)

Jacki is a great teacher and really engaging - (HJ)

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Primary Care Administration, Reception & Systems Training

Clinical Skills & Patient Care Training

Leadership Training

Mental Health & Patient Distress Training

Communication and Patient Experience

Health Coaching, Behaviour Change and Personalised Care

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Courses

Primary Care Administration, Reception & Systems Training

Clinical Skills & Patient Care Training

Leadership Training

Mental Health & Patient Distress Training

Communication and Patient Experience

Health Coaching, Behaviour Change and Personalised Care

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Primary Care Administration, Reception & Systems Training

Clinical Skills & Patient Care Training

Leadership Training

Mental Health & Patient Distress Training

Communication and Patient Experience

Health Coaching, Behaviour Change and Personalised Care

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