Primary Care Training
This Primary Care Administration Training hub brings together structured learning pathways for NHS GP practices, Primary Care Networks, and healthcare support teams.
It is designed to develop confident, capable, and consistent non-clinical staff who support the operational, administrative, and systems functions of modern primary care.
Training covers reception roles, clinical coding systems, documentation processes, and communication workflows that underpin safe and effective patient care.
This hub brings together structured training pathways designed to support progression from entry-level reception roles through to advanced administrative, documentation, and clinical systems functions.
Primary care administration has evolved significantly due to increasing patient demand, digital systems, and changing NHS workflows.
Reception and administrative staff now play a critical role in managing patient access, supporting clinical teams, and ensuring accurate data flow across complex electronic systems.
This training has been developed specifically for NHS primary care environments and reflects the real operational demands of GP practices and Primary Care Networks.
Our training for primary care administration and reception teams is designed to reflect the real-world demands of general practice. Each course focuses on practical skills, confidence-building, and system understanding, helping staff feel more equipped to manage both patient interactions and the operational aspects of their role.
The courses are delivered in a highly interactive, engaging way to ensure your teams really enjoy their learning experience.
Rather than offering standalone, theoretical sessions, our training is structured to support the interconnected nature of primary care roles, where communication, systems knowledge, and patient access all overlap in day-to-day practice.
And for each course, you can review the feedback of our delegates, openly and transparently.
Our training is structured into four core development pathways:
Supports confident and consistent delivery of front-line reception and care navigation roles within NHS primary care, including patient communication and service access.
Develops accurate use of SNOMED CT and Read Code systems, ensuring safe and consistent clinical data recording within GP practice systems. Summarise consistently and effectively to improve note usage by your clinical team
Builds capability in medical secretarial functions that support safe, structured clinical documentation and communication.
Strengthens understanding of medical terminology and clinical language used in everyday NHS primary care settings, supporting confident patient interaction.
The following courses form a structured NHS primary care administration training pathway designed to support workforce development across GP practices and Primary Care Networks.
Effective training can make a meaningful difference to how confident and supported primary care administration and reception teams feel in their roles.
When training is designed specifically for the realities of general practice, it moves beyond theory and becomes practical, relevant, and immediately applicable. This means staff are better equipped to manage day-to-day challenges, make informed decisions, and communicate with clarity and confidence, even in demanding situations.
A key focus of our approach is helping teams feel more confident when working with patients. This includes managing difficult conversations, supporting patients with clarity and empathy, and knowing how to navigate situations where there may be urgency, uncertainty, or emotional complexity. Teams may also benefit from communication skills training for healthcare teams, particularly where staff are supporting patient interactions, difficult conversations and service delivery.
Frontline teams frequently support patients with different communication preferences and accessibility needs. Neurodiversity awareness training can help improve patient experience and support more inclusive service delivery across reception, administration and patient access roles.
Training also supports consistency in how systems and processes are used. Whether this relates to patient information, clinical coding, or administrative workflows, greater confidence in these areas helps reduce errors and improves overall practice efficiency. Administrative staff often work alongside clinicians and may benefit from a broader understanding of clinical processes and healthcare delivery through relevant clinical skills training programmes.
As administrative staff progress into supervisory, coordination or practice management roles, leadership and management training can help build confidence in delegation, team performance and service improvement.
Just as importantly, well-designed training can help reduce the sense of isolation that staff sometimes experience in these roles. By creating shared understanding and reinforcing best practice across teams, individuals often feel more supported and more connected to the wider purpose of their work in primary care.
These principles are embedded across all courses within this hub, ensuring consistent application of learning across NHS primary care administration, reception, and systems roles.
Our primary care administration and systems training is designed for the wide range of roles that support the effective running of general practice and wider primary care services.
This includes both new and experienced staff who are developing their confidence in areas such as patient communication, care navigation, clinical systems, and administrative processes. It is also highly valuable for individuals moving into new roles within general practice, where understanding systems, terminology, and expectations is essential from the outset.
The training is also suitable for practice managers and team leaders who are responsible for supporting staff development, improving consistency across teams, and strengthening operational processes within their organisation.
Whether delivered for individuals, small teams, or whole practices, the focus remains the same — building confidence, clarity, and capability within the essential support roles that underpin effective primary care.
Striding Edge training ensures that teams at every level feel supported, confident, and equipped to deliver high-quality patient care within a demanding and evolving system.
We understand that primary care teams work in fast-paced and time-sensitive environments, which is why all of our training is designed to be flexible, accessible, and tailored to the needs of individual practices and teams.
Training can be delivered in a range of formats depending on what works best for your organisation, including face-to-face sessions, online delivery, or blended approaches that combine both. This allows teams to access learning in a way that fits around clinical demand, staffing pressures, and operational constraints.
We also work with GP practices, Primary Care Networks, and wider healthcare organisations to design bespoke training programmes. These can be developed to focus on specific team needs, such as improving patient access processes, building confidence in reception roles, strengthening system use, or supporting new staff induction.
Sessions can be delivered for individual teams, whole practices, or across multiple sites within a network, depending on the scale and objectives of the training required.
The focus throughout is on making training practical, relevant, and immediately applicable within the realities of general practice.
This flexibility ensures that training can be delivered in a way that supports both staff development and ongoing patient care without adding unnecessary pressure to teams.
Our Primary Care Administration, Reception & Systems Training courses can be combined to create structured development pathways for both new and experienced staff working within NHS primary care.
Ideal for staff who are new to general practice and need confidence in patient communication, NHS structures and primary care administration.
Designed for staff responsible for maintaining accurate patient records, coding information and supporting clinical systems.
Suitable for experienced administrators, workflow staff and medical secretaries seeking a deeper understanding of clinical terminology and correspondence management.
Many organisations combine courses from different pathways to create tailored development programmes for receptionists, administrators, workflow teams, medical secretaries and Primary Care Network staff.
Yes. Our courses are specifically designed to support everyone in primary care, helping them build confidence in patient communication, care navigation, systems use, and core administrative processes.
Yes. Training can be delivered for individuals, small teams, whole GP practices, or across Primary Care Networks, depending on your requirements and goals.
Yes. We regularly design bespoke training programmes for GP practices and PCNs, focusing on specific challenges such as patient access, reception workflows, system confidence, or communication skills. We may charge a small fee depending on the work required.
Training can be delivered in person, online, or through a blended approach depending on what works best for your team and operational requirements.
We work with individual GP practices, health boards, ICBs, PCNs, and wider primary care organisations to deliver training that reflects the realities of modern general practice.
The training is suitable for reception staff, care navigators, administrators, medical secretaries, clinical coders and other non-clinical roles supporting patient care within general practice and primary care settings.
Contact us to discuss how this training pathway can be delivered within your GP practice, health board, ICB or Primary Care Network to support staff development and operational effectiveness.
