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  • About
  • Courses
      • Workshops for individuals
      • Upcoming Courses
      • Workshops for your team
      • Courses

        Primary Care Administration, Reception & Systems Training

        • SNOMED Coding Training for Primary Care
        • Note Summarising Training
        • New GP Receptionist Training (Scotland)
        • All Primary Care Administration, Reception & Systems Training courses

        Clinical Skills & Patient Care Training

        • Understanding Blood Tests and Results In Primary Care: A Practical Guide for Clinical Staff
        • Ear Care Training for Primary Care Staff
        • Type 2 Diabetes Clinical Update for Primary Care
        • All Clinical Skills & Patient Care Training courses

        Mental Health & Patient Distress Training

        • Eating Disorder Awareness Training for Primary Care Clinicians
        • Compassionate, inclusive and trauma-informed communication
        • Self Harm Awareness Training for Primary Care Clinicians
        • All Mental Health & Patient Distress Training courses

        Leadership Training

        • Supervisory and Leadership Skills
        • Changing the Conversation: Appraisals that Inspire Growth
        • Time Management for Busy People
        • All Leadership Training courses

        Communication and Patient Experience

        • Compassionate, inclusive and trauma-informed communication
        • Conflict Resolution
        • Excellent Customer Care
        • All Communication and Patient Experience courses

        Health Coaching, Behaviour Change and Personalised Care

        • Level 1 Health Coaching – Everyday Interactions
        • Level 2 Health Coaching – Short Coaching Conversations
        • Level 3 Health Coaching – In-depth Coaching Conversations
        • All Health Coaching, Behaviour Change and Personalised Care courses
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Supervisory and Leadership Skills
Morecambe Bay PCC - 5th October 2022

10 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met? 95.0% (57/60)
Effectiveness of Trainer? 98.3% (59/60)
Training Materials 96.7% (58/60)
Enjoyable? 96.7% (58/60)
Overall Over Four Areas 96.7% (232/240)
Key Feedback
Very good - (CB)
Great session great tutor thank you - (KH)
Very useful course - (DB)
The course was fantastic, very informative and relatable, Tony was great, his knowledge and the way in which he delivered it was great. - (NH)
Very informative- I learnt some new skills and looking forward to going back and putting them into practice - (SE)
Really enjoyed it - (SB)
I found the session very enjoyable and informative. It has provided me with a number of points which I can take away and utilise - both theoretically and practically. It has helped improve my understanding of supervision and leadership and how I can approach the various aspects of my role. The conversations were engaging despite there being a number of participants who were unable to engage fully, which I feel was largely a result of Tony's delivery. Thanks Tony. - (AE)
This was an excellent course - filled with lots of information/guidance that we can use in practice. It was interactive which worked well and enabled us to share information between others in the meeting. Thank you. - (KP)
Lack of room and the computer would not let zoom access the camera or microphone but the visuals and voices were clear. The course was enjoyable and enlightening and I will certainly be using the information/knowledge gained - (TS)
I thought the training was very useful and good. I have learnt a lot and will be putting it into use. - (NB)

Supervisory and Leadership Skills
Morecambe Bay PCC - 14th September 2022

6 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met? 97.2% (35/36)
Effectiveness of Trainer? 97.2% (35/36)
Training Materials 97.2% (35/36)
Enjoyable? 97.2% (35/36)
Overall Over Four Areas 97.2% (140/144)
Key Feedback
I feel it was very long as a whole day session. This would be better delivered in 2 halves. - (JB)
Thank you very much Tony. I found the course really informative and useful from beginning to end. You delivered in a way that kept us engaged til the end. I will be using your tips from now on. - (JF)
Tony was brilliant and very engaging. I found the session very helpful and although the full day has been a lot of information to take in and a lot to process I feel it was all beneficial and because it was all given over one day I was able to connect questions and feedback on points raised earlier in the day. I think that this session covered everything that I could have wanted it to and has given me some great confidence and information that I can take forward. - (RA)
Really enjoyed the session. Tony was engaging and easy to talk to. He was very helpful and informative I will definitely be using some of these skills in the workplace. - (BH)
Very informative and helpfulIndepth - very useful tips re tackling behaviours and also looking at our own - (RM)
Despite being online, this training session brilliant! Everyone engaged at some point and we got put into breakout rooms with another member at random to help maximise our learning by going through different scenarios and talking through how we would each deal with them. - (CL)

Supervisory and Leadership Skills
The Dunstan Partnership - 3rd August 2022

2 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met? 91.7% (11/12)
Effectiveness of Trainer? 100.0% (12/12)
Training Materials 91.7% (11/12)
Enjoyable? 100.0% (12/12)
Overall Over Four Areas 95.8% (46/48)
Key Feedback
Was a really good training session, very interactive and helpful. I feel I have learnt lots of new skills and with there only being two of us in the session we covered a lot of topics in depth. - (GH)
Tony was great and provided lots of insight. You could tell he had lots of experience of his own and was very good at demonstrating all the scenarios we discussed. The training was very informative. - (EI)

Supervisory and Leadership Skills
The Dunstan Partnership (15 delegates) - 19th October 2021

1 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met? 100.0% (6/6)
Effectiveness of Trainer? 100.0% (6/6)
Training Materials 100.0% (6/6)
Enjoyable? 100.0% (6/6)
Overall Over Four Areas 100% (24/24)
Key Feedback
This was a face to face, interactive training session, delivered very well and brilliantly facilitated by an excellent trainer using a PC and overhead projector. The Admin Co-ordinators enjoyed the training day and were very comfortable participating in every part of the sessions. (VB)

Supervisory and Leadership Skills
Bay Medical Group - 18th July 2019

7 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met? 95.2% (40/42)
Effectiveness of Trainer? 97.6% (41/42)
Training Materials 95.2% (40/42)
Enjoyable? 100.0% (42/42)
Overall Over Four Areas 97% (163/168)
Key Feedback
Excellent & informative course. Well worth it. (CW)
We had some very good conversations. Great engagement from the team. Relaxed & fun atmosphere. (SS)
Really interesting, made everyone feel involved and comfortable to speak openly. (LG)
I would recommend all managers to attend this course. It gives good advice for feedback, personal development, etc. (SW)
Enjoyable course. Very informative. Relevant. (SB)
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Striding Edge Consultancy

Primary Care Administration, Reception & Systems Training

  • SNOMED Coding Training for Primary Care
  • Note Summarising Training
  • New GP Receptionist Training (Scotland)
  • All Primary Care Administration, Reception & Systems Training courses

Clinical Skills & Patient Care Training

  • Understanding Blood Tests and Results In Primary Care: A Practical Guide for Clinical Staff
  • Ear Care Training for Primary Care Staff
  • Type 2 Diabetes Clinical Update for Primary Care
  • All Clinical Skills & Patient Care Training courses

Mental Health & Patient Distress Training

  • Eating Disorder Awareness Training for Primary Care Clinicians
  • Compassionate, inclusive and trauma-informed communication
  • Self Harm Awareness Training for Primary Care Clinicians
  • All Mental Health & Patient Distress Training courses

Leadership Training

  • Supervisory and Leadership Skills
  • Changing the Conversation: Appraisals that Inspire Growth
  • Time Management for Busy People
  • All Leadership Training courses

Communication and Patient Experience

  • Compassionate, inclusive and trauma-informed communication
  • Conflict Resolution
  • Excellent Customer Care
  • All Communication and Patient Experience courses

Health Coaching, Behaviour Change and Personalised Care

  • Level 1 Health Coaching – Everyday Interactions
  • Level 2 Health Coaching – Short Coaching Conversations
  • Level 3 Health Coaching – In-depth Coaching Conversations
  • All Health Coaching, Behaviour Change and Personalised Care courses

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