Happy New Year. Wishing you a happy & safe 2021.
We are taking onsite bookings for the 1st March onwards
MS Teams: Managing Virtual Teams - 19 January - 1pm-2pm - Fully Booked
MS Teams: Understanding your role in change Pt1 - 20 January, 2021-1pm-5pm - Fully Booked
MS Teams: Medical Terminology - Pt 2 - 21 January, 2021 - 1.30pm-4.30pm - Fully Booked
MS Teams: Leading a Primary Care Network Pt1 - 26 January 2021 - 1pm-5pm - Fully Booked
MS Teams: Understanding your role in change Pt2 - 1 February - 9am - 1pm - Fully Booked
MS Teams: Leading a Primary Care Network Pt 2 - 5 February - 9am-1pm - Fully Booked
Call +44 (0) 1539 726118
We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
Covid has meant losing a lot of face-to-face communication. This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and also to reduce difficult conversations/abuse.
Getting the Best out of Patients on the Phone during Covid
This is a 2.5 hour course.
Essential Telephone Skills for COVID
Park View & Ash Trees & Stoneleigh Surgeries (18 delegates) - 19th November 2020
2 delegates completed evaluations, each scoring 4 domains out of 6
|Learning Goals Met?||75.0%||(9/12)|
|Effectiveness of Trainer?||91.7%||(11/12)|
|Overall Over Four Areas||83.3%||(40/48)|
I found the course very useful just with the key pointers and tips in how to get vital information and questions from the patient without coming across as rude or not sounding interested in their situation, but gathering enough information so I can pass it on to the relevant team member. I would highly recommend this course to anyone within the NHS who has any dealings with the general public, especially in these very difficult times. This will help me a great deal within my job. (JB) 22.10.20
We have an overall satisfaction score of+91%
from our attendees of this course.
If you’re interested in this Essential Telephone Skills for COVID course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.