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Reducing Clinical Correspondence
We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
This course aims to reduce the amount of correspondence that GPs have to deal with on a daily basis by more than 50%. The course introduces a simple process to enable practices to consider what they look at now, and what they need to look at to reduce wasted time and then gives a protocol for admin staff to consider how they will then review clinical letters.
Our exemplar surgery has reduced their GP viewing by more than 70%!
Aims
- To fully explain a process for reducing the clinical correspondence viewed by your clinicians
- To provide a structure for an initial audit to develop your GPs’ confidence
- To develop a protocol to be used by your practice
- To give a consideration for the investment required by the practice in admin time
Who Should Attend?
- Admin staff
- GPs
- Managers
How Long Is The Course?
The course is 2.5 – 3 hours.
Delegate Feedback
Reducing Clinical Correspondence
HMR Academy - 3rd September 2020
4 delegates completed evaluations, each scoring 4 domains out of 6
| Learning Goals Met? | 79.2% | (19/24) |
| Effectiveness of Trainer? | 95.8% | (23/24) |
| Training Materials | 79.2% | (19/24) |
| Enjoyable? | 83.3% | (20/24) |
| Overall Over Four Areas | 84.4% | (81/96) |
Key Feedback
Trainer Note: At the beginning of the workshop, the delegates were asked if they wanted to create a combined approach to the subject as they were from the same locality. This was agreed and therefore the course involved asking practices to share thoughts about Striding Edge protocol.
The training was very in-depth and detailed to the group’s needs. Helped me getting a better understanding but also clarification that what we are currently doing as a practice is correct. Also gave a few ideas that currently we do not offer that we could use to hopefully make a more efficient way of organising and sending the information onwards. (CRP)
I found the course to be beneficial in learning about how other GP practices work and how we differ when it comes to the administration side. However I did feel that we were giving the information about our practice and other practices rather than us learning about ways we can improve on certain aspects of reducing workload. (HW)
It was good to work through the protocol with a GP on the session and hearing about it from different personnel groups. Looking forward to receiving the updated protocol and running through this with the team then following it up with the audit. (JG)
The trainer didn't seem to offer any more information to the group than we already had, just seemed to ask each practice what protocol they had in place and what they would do in any particular situation. (TM)
This course is definitely useful, with different tips and ways that can definitely make it easier for both clinical and non clinical staff to make a difference. (E)
We have an overall satisfaction score of
+96%from our attendees of this course.
Striding Edge Consultancy
Other Courses We Offer
Coaching Masterclass for Managers
Coaching Essentials for Managers
Managing Virtual Teams
Leading in Primary Care
Telephone Skills with Resilience
Giving and Receiving Feedback – speedy management skills
Unconscious Bias
Team building and away days
Effective Delegation Skills
Coaching Skills for Team Leaders
Appraisal Skills
Difficult Conversations
HAVE QUESTIONS OR WANT TO KNOW MORE ABOUT THIS COURSE?
If you’re interested in this Reducing Clinical Correspondence course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.