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This course aims to reduce the amount of correspondence that GPs have to deal with on a daily basis by more than 50%. The course introduces a simple process to enable practices to consider what they look at now, and what they need to look at to reduce wasted time and then gives a protocol for admin staff to consider how they will then review clinical letters.

Our exemplar surgery has reduced their GP viewing by more than 70%!


  • To fully explain a process for reducing the clinical correspondence viewed by your clinicians
  • To provide a structure for an initial audit to develop your GPs’ confidence
  • To develop a protocol to be used by your practice
  • To give a consideration for the investment required by the practice in admin time

Who Should Attend?

  • Admin staff
  • GPs
  • Managers

How Long Is The Course?

The course is 2.5 – 3 hours.

Delegate Feedback

Reducing Clinical Correspondence
HMR Academy - 3rd September 2020

4 delegates completed evaluations, each scoring 4 domains out of 6

Key Feedback