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Our Courses
Primary Care Navigation and Signposting
We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
Our primary care navigation & primary care signposting training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
The course can either be run as a full day or as two 2.5 hour sessions.
Aims
- What is care navigation?
- Why is care navigation essential in taking primary care forward?
- Recognising the care navigation we are already doing.
- Understanding that signposting is not triage
- Tips to ensure that patients have confidence in the process
- Supporting patients who are reluctant to not see a GP
- Managing aggression and frustration
- Minimising abuse
- Developing self-confidence in the role
Who Should Attend?
- All staff involved in care navigating and signposting patients
How Long Is The Course?
This course can be run as a full day or as two half days (preferred).
Delegate Feedback
Primary Care Navigation and Signposting
Online - 17th June 2020
7 delegates completed evaluations, each scoring 4 domains out of 6
| Learning Goals Met? | 95.2% | (40/42) |
| Effectiveness of Trainer? | 97.6% | (41/42) |
| Training Materials | 95.2% | (40/42) |
| Enjoyable? | 92.9% | (39/42) |
| Overall Over Four Areas | 95.2% | (160/168) |
Key Feedback
I thoroughly enjoyed the training session. The information given was useful and I learnt a lot, I found it very helpful, especially the section about listening effectively and also visible behaviour. I will be taking all these points into account throughout my working day. Thank you Paul. (AA)
I have learnt so much and would definitely recommend this course to any one new. (ED)
Thanks Paul. I really enjoyed the course and found it very informative and very relevant to our everyday challenges. I particularly appreciated your understanding of our 'day job' and found all your examples pertinent. I came straight out of the training room and told the staff how useful your session had been. I was a management trainer for Lloyds Bank for 10 years and appreciate how difficult it is to train remotely. You made it look so easy, thank you. (JQ)
Would recommend. (HK)
Trainer was very good and explained things very well. (KH)
It was very informative and interesting. (LH)
It really helped to make you think about the way you need to adapt to every individuals needs. (SF)
Really enjoyed the course, learnt a lot about how to word things differently & how to handle certain patients. Will try all these new tips. (KG) 13th March 2020
We have an overall satisfaction score of
+95%from our attendees of this course.
Striding Edge Consultancy
Other Courses We Offer
Team building and away days
Effective Delegation Skills
Time Management
Coaching Skills for Team Leaders
Appraisal Skills
HR Skills for Team Leaders / Managers
Understanding Personality Types
Difficult Conversations
Reducing Clinical Correspondence
Mindfulness
Mental Health Awareness
Supervisory and Leadership Skills
HAVE QUESTIONS OR WANT TO KNOW MORE ABOUT THIS COURSE?
If you’re interested in this Primary Care Navigation and Signposting course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.