We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.

With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.

Our primary care navigation & primary care signposting training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.

The course can either be run as a full day or as two 2.5 hour sessions.


  • What is care navigation?
  • Why is care navigation essential in taking primary care forward?
  • Recognising the care navigation we are already doing.
  • Understanding that signposting is not triage
  • Tips to ensure that patients have confidence in the process
  • Supporting patients who are reluctant to not see a GP
  • Managing aggression and frustration
  • Minimising abuse
  • Developing self-confidence in the role

Who Should Attend?

  • All staff involved in care navigating and signposting patients

How Long Is The Course?

This course can be run as a full day or as two half days (preferred).

Delegate Feedback

Primary Care Navigation and Signposting
Morecambe Bay PCC - 14th April 2022

4 delegates completed evaluations, each scoring 4 domains out of 6

Key Feedback