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Our Courses
Primary Care Navigation and Signposting
We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
Our primary care navigation & primary care signposting training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
The course can either be run as a full day or as two 2.5 hour sessions.
Aims
- What is care navigation?
- Why is care navigation essential in taking primary care forward?
- Recognising the care navigation we are already doing.
- Understanding that signposting is not triage
- Tips to ensure that patients have confidence in the process
- Supporting patients who are reluctant to not see a GP
- Managing aggression and frustration
- Minimising abuse
- Developing self-confidence in the role
Who Should Attend?
- All staff involved in care navigating and signposting patients
How Long Is The Course?
This course can be run as a full day or as two half days (preferred).
Delegate Feedback
Primary Care Navigation and Signposting
Online - 8th July 2020
4 delegates completed evaluations, each scoring 4 domains out of 6
| Learning Goals Met? | 91.7% | (22/24) |
| Effectiveness of Trainer? | 100.0% | (24/24) |
| Training Materials | 91.7% | (22/24) |
| Enjoyable? | 100.0% | (24/24) |
| Overall Over Four Areas | 95.8% | (92/96) |
Key Feedback
The course was informative and Paul made it interesting and helped me to think about communication in ways we are not always used to. (JB)
We thoroughly enjoyed this course and I esp loved the interaction of the web chat element, which actually made me less nervous about asking questions! Unfortunately we did not have access to microphone or camera (luckily!) but this was not detrimental to the course in any way. The instructor was very engaging and informative and was able to draw on his obvious wealth of experience and I gained lots of tips which will help me in due course. (KG)
Enjoyed the course and found it very informative and relaxed. Paul was a good communicator and enjoyed doing the course via Teams as didn't feel under pressure sitting in a large room of people and answering questions. (SH)
Please try it as it was very knowledgeable in up to date care navigation, interesting and a fun afternoon. (VB)
Enjoyed the online course and found it very informative and relaxed. Paul was a good communicator and enjoyed doing the course via Teams as didn't feel under pressure sitting in a large room of people and answering questions. (SH) 08.07.20
We have an overall satisfaction score of
+96%from our attendees of this course.
Striding Edge Consultancy
Other Courses We Offer
Giving and Receiving Feedback – speedy management skills
Speaking to People with English as a Second Language
Team building and away days
Effective Delegation Skills
Coaching Skills for Team Leaders
Appraisal Skills
HR Skills for Team Leaders / Managers
Understanding Personality Types
Difficult Conversations
Time Management
Reducing Clinical Correspondence
Mindfulness
HAVE QUESTIONS OR WANT TO KNOW MORE ABOUT THIS COURSE?
If you’re interested in this Primary Care Navigation and Signposting course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.