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Primary Care Navigation and Signposting
We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
Our primary care navigation & primary care signposting training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
The course can either be run as a full day or as two 2.5 hour sessions.
Aims
- What is care navigation?
- Why is care navigation essential in taking primary care forward?
- Recognising the care navigation we are already doing.
- Understanding that signposting is not triage
- Tips to ensure that patients have confidence in the process
- Supporting patients who are reluctant to not see a GP
- Managing aggression and frustration
- Minimising abuse
- Developing self-confidence in the role
Who Should Attend?
- All staff involved in care navigating and signposting patients
How Long Is The Course?
This course can be run as a full day or as two half days (preferred).
Delegate Feedback
Primary Care Navigation and Signposting
Morecambe Bay PCC (15 delegates) - 18th November 2021
8 delegates completed evaluations, each scoring 4 domains out of 6
| Learning Goals Met? | 93.8% | (45/48) |
| Effectiveness of Trainer? | 100.0% | (48/48) |
| Training Materials | 83.3% | (40/48) |
| Enjoyable? | 100.0% | (48/48) |
| Overall Over Four Areas | 94.3% | (181/192) |
Key Feedback
It was a great course. Would prefer the session to be in person. (DS)
Very helpful. Easy to follow; nice and steady. New skills learnt. Gave easy and effective ways to help patients. (KK)
Informative- I would say it is beneficial for people who are new to surgery or maybe even to boost the overall rating of the surgery by means of communication. (HT)
I enjoyed this course, I think I have learnt a lot from it, It was a very clear and inviting course never felt embarrassed to talk and I am looking forward to the next course. (SR)
The course was very good. I would have preferred to attend in person. (DA)
Learnt new skill, it was clear and easy following it was made interesting. Think this course would help other staff not just reception team lots of useful tips. (VO)
The course wasn't what I was expecting. I thought it would be more based on the actually sign posting of patients rather than the way we speak to them on the phone or in person. It was interesting to learn but not what I anticipated. Thanks. (NB)
Enjoyed the online course and found it very informative and relaxed. Paul was a good communicator and enjoyed doing the course via Teams as didn't feel under pressure sitting in a large room of people and answering questions. (SH) 08.07.20
We have an overall satisfaction score of
+96%from our attendees of this course.
Striding Edge Consultancy
Other Courses We Offer
Coaching Masterclass for Managers
Coaching Essentials for Managers
Managing Virtual Teams
Leading in Primary Care
Telephone Skills with Resilience
Giving and Receiving Feedback – speedy management skills
Unconscious Bias
Team building and away days
Effective Delegation Skills
Coaching Skills for Team Leaders
Appraisal Skills
Difficult Conversations
HAVE QUESTIONS OR WANT TO KNOW MORE ABOUT THIS COURSE?
If you’re interested in this Primary Care Navigation and Signposting course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.