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Revised for 2017, the new receptionist course is targeted at colleagues with less than a year’s experience, but, we’ve had folks with 16 years experience who have really benefited.

The course looks at adding depth of knowledge about the practical workings of the NHS and general practice, its people and terminology. The course is unthreatening, inclusive, full of conversation and fun and will ensure even the most nervous new starter will feel very comfortable.

Aims

  • An induction to Primary Care and the NHS
  • The roles of primary and secondary care, CCGs and health boards.
  • People who work in primary and community care – what do they do
  • Medical Terminology – a starter for 10
  • Data Protection Act and Confidentiality
  • Contracts of employment and terms and conditions

Who Should Attend?

  • New employees to primary care
  • Receptionists
  • Secretaries

How Long Is The Course?

The course is a full day course (6 hours).

Delegate Feedback

New Receptionist Programme
Blackpool CCG - 27th November 2018

10 delegates completed evaluations, each scoring 4 domains out of 6

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