We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.

Some of the most complex challenges for any manager relate to HR performance and behaviour issues. Knowing how to manage discipline and grievance, particularly in the initial stages is crucial for the individual bringing the issue, the manager and also the organisation. This practical course for non-HR managers aims to give the knowledge required to manage the process accurately.


  • Understand Grievance Procedures
  • Informal grievances – handling grievances without using the formal policy
  • Formal grievance investigation
  • Records – notes, documentation and witness statements
  • Grievance hearings
  • Communicating the outcome, including the right to appeal
  • Understanding disciplinary procedures
  • The right to be accompanied
  • Suspension or exclusion from work
  • Investigations – terms of reference and techniques
  • Disciplinary hearings – managing the hearing
  • Planning and undertaking an effective investigation
  • The right to representation and the role of employee’s representatives
  • Outcomes and remedies
  • The right to appeal

Who Should Attend?

All team leaders and managers.

How Long Is The Course?

This is a full day (6 hour) course.

Delegate Feedback

Managing Discipline and Grievance
HMR Primary Care Academy - 16th June 2022

2 delegates completed evaluations, each scoring 4 domains out of 6

Key Feedback