Online: Conflict Resolution - 5th July 2022 - 13:00 pm
Online: Note Summarising - 6th July 2022 - 13:30 pm
Online: Snomed and Read Coding - 6th July 2022 - 09:00 am
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We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
A truly different look at how to have great conversations with the people we need to look after. This is a great course for all front line staff who interact with the public or clients.
The course aims to remove any ideas of difficult clients (the ones where you take a deep breath when they arrive to speak to you or call on the phone) and aims to replace them with looking at how to gain insights into how the person is feeling and why they may be behaving in the way that they do.
Fundamentally it develops the idealogy that trying to change others is difficult but changing ourselves, our feelings, our emotions and expectations of ourselves is within our grasp. By becoming a little more like the person we are trying to support enables us to have better and more effective communication.
It looks at all aspects of communication, from our choice of introduction, the words we use, our body language and how to develop rapport. It looks at managing people with different expectations and attitudes and how to best ensure that conversations go well.
This is a full day course.
If you’re interested in this Inspiring Customer and Client Care course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.