MS Teams Online: Read Coding/SNOMED - 1 October - Fully Booked
MS Teams Online: Medical Terminology Pt4 - 6 October - Fully Booked
MS Teams Online: Note Summarising - 8 October - Fully Booked
MS Teams Online: Medical Terminology Pt1 - 14 October - Fully Booked
We are taking onsite bookings for the 1st January onwards
Subject to Government guidance
Online: Excellent Customer Care - October 13, 2020 - 2:00 pm
Online: Information Governance Update - October 15, 2020 - 9:30 am
Online: Chaperoning for Primary Care - October 15, 2020 - 1:00 pm
Call +44 (0) 1539 726118
We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
Having necessary but difficult conversations is one of the great challenges that we all have to face. These conversations can cause a great deal of anxiety as we plan what needs to be said and try to anticipate how it might go. These anxieties and anticipations actually shape the very nature of how we communicate and impact upon our success. The ability to plan conversations in a structured way really enables us to get the best possible outcome with our clients, colleagues, customers and parents with whom you work.
The course has real resonance for those who have difficult one to one conversations, such as with those with colleagues or those we manage (appraisal, delegation etc) and those who we feel are our customers (parents, patients).
This course is a full day (6 hours).
HMR Academy - 11th August 2020
4 delegates completed evaluations, each scoring 4 domains out of 6
|Learning Goals Met?||95.8%||(23/24)|
|Effectiveness of Trainer?||100.0%||(24/24)|
|Overall Over Four Areas||96.9%||(93/96)|
This online course gave me a greater understanding that in order to have these difficult conversations preparation is the key. It has given me pause to self-reflect and also remember body language can be just as important. (SK) 11.08.20
We have an overall satisfaction score of+97%
from our attendees of this course.
If you’re interested in this Difficult Conversations course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.