Happy New Year & All Good wishes for 2022
Online: Medical Terminology, Pt1 - 25 January 2022
Online: Mental Health Awareness for Managers - 26 January 2022
Online: Mental Health Awareness for Staff - 26 January 2022
Online: Medical Terminology, Pt1 - 27 January 2022
Online: Medical Terminology, Pt1 - 28 January 2022
Online: Medical Terminology - 4 part course - 3rd, 10th, 17th, 24th February - February 3, 2022 - 2:00 pm
Online: Chaperoning for Primary Care - March 23, 2022 - 2:00 pm
Online: SNOMED - March 24, 2022 - 9:30 am
Online: Note Summarising - March 31, 2022 - 9:30 am
Call +44 (0) 1539 726118
We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
Having necessary but difficult conversations is one of the great challenges that staff face in general practice. Patients may present with behaviour that feels challenging, or requests that feel unreasonable. How we respond to these interactions is key to how the conversation will ultimately go.
This course aims to equip your team with some essential communication skills to enable better conversations to take place in difficult circumstances. It focuses on recognising that the outcome of the conversation is often driven by the response that you give – and therefore looks to build empathy around difficult issues so that the conversation can take place from a position of understanding, rather than conflict.
This course is a half day (3 hours)
Brampton Medical Practice (20 delegates) - 21st April 2021
10 delegates completed evaluations, each scoring 4 domains out of 6
|Learning Goals Met?||96.7%||(58/60)|
|Effectiveness of Trainer?||98.3%||(59/60)|
|Overall Over Four Areas||96.3%||(231/240)|
Insightful, and really gave me great tips on how to improve my communication with 'difficult' patients.
We have an overall satisfaction score of+97%
from our attendees of this course.
If you’re interested in this Difficult Conversations course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.