We are offering online training courses
Please contact us to discuss your requirements
MS Teams – Medical Terminology Pt2 – 14 July – Fully Booked
MS Teams – Medical Terminology Pt1 – 15 July – Fully Booked
MS Teams – Chaperoning for Primary Care – 16 July – Fully Booked
MS Teams Online – Information Governance Refresher – 21 July – Open Booking
MS Teams – Chaperoning for Primary Care – 21 July – Fully Booked
We are taking onsite bookings for the 1st September onwards
Subject to Government guidance
Call +44 (0) 1539 726118
We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.
Having necessary but difficult conversations is one of the great challenges that we all have to face. These conversations can cause a great deal of anxiety as we plan what needs to be said and try to anticipate how it might go. These anxieties and anticipations actually shape the very nature of how we communicate and impact upon our success. The ability to plan conversations in a structured way really enables us to get the best possible outcome with our clients, colleagues, customers and parents with whom you work.
The course has real resonance for those who have difficult one to one conversations, such as with those with colleagues or those we manage (appraisal, delegation etc) and those who we feel are our customers (parents, patients).
This course is a full day (6 hours).
Wigan Borough CCG - 27th March 2019
11 delegates completed evaluations, each scoring 4 domains out of 6
|Learning Goals Met?||95.5%||(63/66)|
|Effectiveness of Trainer?||100.0%||(66/66)|
|Overall Over Four Areas||98.9%||(261/264)|
Was a good course. Gave lots of ideas of how to deal with conversations and how to read people finding the best way to speak with them. (SW) 27th March 2019
We have an overall satisfaction score of+97%
from our attendees of this course.
If you’re interested in this Difficult Conversations course or would just like to know more details, use the button to the right to get in touch with us today. Alternatively call us on 01539 726118.