We are now offering some courses online via video conferencing software, please click here if you'd like to view dates and book.

Coaching is an essential approach for managers and leaders who wish to engage and develop their staff and teams. A Coaching style of management can change the level of empowerment felt by staff and the ownership they take over tasks and their roles. The skills for effective Coaching are highly transferable and will equip managers and leaders with a toolkit to have more effective and productive conversations at all levels.

This course is our full programme leading certification of hours by the Association of Coaching.


Course Outline

  • What is Coaching and what isn’t Coaching?
  • Why Coaching is an effective management approach
  • When to use Coaching (and when not to use it)
  • Fundamental skills of coaching – listening, relating and asking effective questions
  • A framework for Coaching conversations – the GROW Coaching Model
  • Contracting in Coaching
  • The Manager-Coach, how to use Coaching as a Leadership approach
  • Coaching to improve performance and change behaviour
  • Coaching for engagement and motivation
  • Strengths based Coaching – Building on Successful Performance
  • The Attitudes of a Coach
  • Developmental Coaching Conversations
  • Coaching using Metaphors for Creative Problem Solving

Course Outcomes

By the end of the programme, delegates will:

  • Understand how Coaching approaches can be used in the workplace
  • Have had opportunities to develop the fundamental skills of Coaching and practice to build their confidence and ability.
  • Know how to structure a conversation to Coach someone to reach a clear action and have practised this.
  • Appreciate the role of the Manager-Coach and the benefits of a Coaching style of Leadership
  • Developed specific skills for using a coaching approach for improving performance and behaviour change.
  • Understand how to use coaching to for engagement and to build motivation
  • Practised having developmental coaching conversations.

Who Should Attend?

Anyone wishing to gain a fuller understanding of coaching, and how to use it to maximise the potential of your team.

How Long Is The Course?

Course Length

Pre programme study – 1 hour

5 x 3 hour virtual training sessions

2 hours independent practice.