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Difficult Patient Conversations with Resilience
Health Education England - 3rd May 2022

9 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	92.6%	(50/54)
Effectiveness of Trainer?	98.1%	(53/54)
Training Materials	88.9%	(48/54)
Enjoyable?	92.6%	(50/54)
Overall Over Four Areas	93.1%	(201/216)

Key Feedback

Thank you very enjoyable session. Learnt a lot of new skills - (AH)

It was great. The course helped me understand the important aspects like empathy, putting my thought before I respond - (MG)

Way of delivering training is amazing and friendly, learned a lot . - (NK)

Enjoyed course - (AW)

Educational. getting people involved kept it interesting and hearing different opinions also - (DM)

I enjoyed it. It was very helpful and engaging. It was nice that it was informal and personal. But still maintaining professionalism when needed. I would recommend it to anyone either new or just wants to brush up on their skills. - (KK)

The presentation in teams did not work for me, but the course materials (handbook) had been sent in the chat. Paul was friendly and gave everyone time to ask questions and engage with the training. Overall the training was helpful, however I thought there would be information on the system and practical aspects of the role. - (FY)

Thoroughly enjoyed the training session. I learnt lots of useful tips and skills to help me going forward. Paul is a really good teacher and I felt really comfortable speaking/answering questions etc. - (KH)

A really useful training session from Paul. Very thought provoking and relevant to my new career in the NHS. - (AW)

Difficult Patient Conversations with Resilience
Morecambe Bay PCC - 6th May 2022

1 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	83.3%	(5/6)
Effectiveness of Trainer?	100.0%	(6/6)
Training Materials	100.0%	(6/6)
Enjoyable?	100.0%	(6/6)
Overall Over Four Areas	95.8%	(23/24)

Key Feedback

Very good course - (AL)

Difficult Patient Conversations with Resilience
Morecambe Bay PCC - 26th April 2022

14 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	94.0%	(79/84)
Effectiveness of Trainer?	92.9%	(78/84)
Training Materials	92.9%	(78/84)
Enjoyable?	92.9%	(78/84)
Overall Over Four Areas	93.2%	(313/336)

Key Feedback

Really good to listen to everyones points and get different views - (CG)

Really enjoyed this and good interaction for people!! - (NC)

Thank you so much I have taken away a lot from the training - (KR)

Very informative - (BP)

Good trainer, very verbal and good communication within the group lots of active participation - (CS)

The session has been nice and friendly. It taught us in a funny way how to be resilient. The Trainer engaged with us, asked us questions and made conversation to help us understand better our roles. - (RB)

Great bite size course to remind us of certain areas of our job but I feel its not anything new that I did not know - (SS)

It was not as scary as I thought it would be as I was worried as I have never done a course on line . - (DG)

I found the tutor very engaging and pleasant making the course interesting as well as being very informative. I felt at ease and able to contribute to discussions. - (SA)

It was good and now I know its not just our patients that get frustrated. - (JR)

Well worth it - (DG)

Very friendly and approachable trainer - (RG)

I was a little nervous at first when the meeting began about speaking out in case I said something which I may have felt was irrelevant. But 5 minutes in, I realised that everyone in the meeting had the same problems to share and and found the course very interesting and informative. The key speaker was super and very encouraging. Both my colleague and I really enjoyed the meeting and she made us feel very much at ease. All in all, the course was great and we had a laugh too! - (JA)

Difficult Patient Conversations with Resilience
Health Education England - 22nd April 2022

4 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	100.0%	(24/24)
Effectiveness of Trainer?	100.0%	(24/24)
Training Materials	100.0%	(24/24)
Enjoyable?	100.0%	(24/24)
Overall Over Four Areas	100%	(96/96)

Key Feedback

All great - (HL)

One of the most enjoyable courses I have attended. Informative and educational. Delivered in a relaxed but professional manner. - (JG)

I found the course very informative and the trainer presented very well and was also very down to earth which made it more enjoyable. - (JS)

Paul was very welcoming and informative with all the different explanations and examples, - (EK)

Difficult Patient Conversations with Resilience
Morecambe Bay PCC - 21st April 2022

6 delegates completed evaluations, each scoring 4 domains out of 6

Learning Goals Met?	80.6%	(29/36)
Effectiveness of Trainer?	100.0%	(36/36)
Training Materials	91.7%	(33/36)
Enjoyable?	97.2%	(35/36)
Overall Over Four Areas	92.4%	(133/144)

Key Feedback

Fantastic course, learnt loads, found it really brought home how I can provide the best possible service in circumstances that are difficult. - (JW)

Good course, great delivery and presentation - (KA)

This was very enjoyable and informative - (AI)

Found the session to be really informative, picked up some tips, was useful to learn from other people doing the same job in different surgeries. - (PK)

Very good course, felt interactive - (LL)

Very informative and some helpful ways to cope when faced with difficult calls and difficult patients - (DM)